1.- Delivery time
We usually ship the products within 2 to 5 full business days of placing your order. We will contact customers as soon as possible by e-mail or telephone if we find that the delivery time is longer than normal. Or the delivery costs are other than mentioned here. (EU)
2.- Delivery methods
Matkahuolto Home distribution package – € 8.65
Matkahuolto Near package – € 4.65
Pick up from Matkahuolto, agent point, service point, or parcel machine.
Allows pick-up late in the evenings and on weekends
We post Close packages on Mondays, Wednesdays, and Fridays (orders containing refrigerated products only on Mondays and Wednesdays)
Usually arrives the next business day of dispatch
The recipient will be notified by SMS when the order can be picked up.
A shipment awaiting pickup will be retained for two weeks
After ordering, you will receive an order confirmation e-mail and a link through which you can conveniently follow the progress of your order.
3.- Packaging of deliveries
We use recycled and recycled materials in our shipments, such as 100% recycled paper bags, surplus newspapers, and cardboard boxes used in future deliveries to us. As a result, the packaging materials in our shipments vary somewhat.
4.- Payment methods
Credit cards: Visa, Visa Electron, MasterCard, and Eurocard.
5.- Right of return
Products have a 14-day return policy. The returned product must be unopened, unused, and salable. We charge a return fee (€ 4.90) for the return of products. Complaints about defective products or otherwise incorrect delivery approved by Nordic Eco Finland can be returned free of charge.
Returns must be notified in advance by e-mail to firstname.lastname@example.org or by phone to +358 40 7771169 or +358 400 366 645
However, in your notice, please kindly indicate:
Reason for return (if damaged or incorrect product)
Subscriber identification (name / order number)
Do you just want to return the product and get the money back into your account or do you want us to send a similar product to replace the damaged or incorrect product (and refund any difference).
After the notification, the customer return will be made to the nearest Matkahuolto package point.
6.- Uncollected orders
If the customer does not pick up the order from the pick-up point and it is returned to our store, the customer can cancel the order or request a new shipment. If you cancel a non-picked package, we will deduct the actual shipping and return costs from the amount returned to the customer. If the customer wants the returned order from our warehouse to be resent, we will charge the actual return costs for the return as well as the shipping costs for re-shipment € 4.90 (Near package).
Failure to pick up will not qualify for a 14-day return policy and will not be counted to return the order.
If you want to return the products or cancel the order, please follow the instructions in sections 5 and 6.
8.- Problem situations
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest to the e-mail address mentioned in the Right of Cancellation and Return Policy section.
9.- Contact Information
Nordic Eco Finland
Tel. +358 40 7771169 or +358 400 366 645